At Anodyne Inc., we provide a wide range of home medical equipment to help improve the quality of life for our patients with special needs. Anodyne’s home care specialists talk to both our patients and their caregiver, evaluate the home environment, and provide the appropriate equipment as directed by your doctor and therapists treatment plan. Patients and their caregivers receive not only quality equipment, but caring support from our expert staff.
Our trained distribution staff delivers your equipment, sets it up safely, makes adjustments until you are 100% comfortable, and ensures the product is easy to use by you and by your caregivers. We are proud of our billing teams care and concern to help you with insurance submission and payment. Together we have more than 125 years billing and insurance knowledge. Our expertise in Medicare,Medicaid and managed care plans allow us to expertly handle third party billing for you.
Dynamic Customer Service
Our friendly and knowledgeable sales and customer service staff are always available to assist you in selecting the appropriate device to meet your needs and answering all of your questions. From the second you contact us, we are here to support you. We have a 24 hour customer service line to support our Medication Management Program. No other company provides this same level of service.
We Are Proud of Our Quality Products
Anodyne, Inc. has access to thousands of products from reliable, well established vendors. We will consistently offer you the most competitive prices available. Whether you are an individual, case manager, doctor or a medical professional, look no further than Anodyne as the source for all of your quality health care product needs!
We Take Responsibility for the Necessary Paperwork
Let us take your mind off of worries regarding what you need in order to get your new item paid for and approved, we are experts in this area. We work directly with your insurance company to ensure the required paperwork is received and processed in a timely manner. Our billing office team members care about making our customers happy and satisfied. We work directly with your physician’s office and case manager to collect and process the required paperwork for Medicare and your insurance company.
We are here to assist you in all of your paperwork and financial needs. Anodyne offers a wide selection of payment options, giving you more flexibility and control with your purchasing decision.
Purchasing and Delivering with Ease
Once we have received all of the necessary paperwork we will call to let you know we are ready to schedule your delivery. We work with you to determine an appropriate time to bring your item to your home. You will met by an Anodyne employee to complete the set up and training your selection. Our technician will make any adjustments needed to ensure you are comfortable with your product and answers to all the questions you may have.
Many of our patients feel more comfortable with a friend or family member present, we are happy to teach them about the product as well. Something unheard of in today’s world we provide this extra service in order to insure your complete satisfaction.
The service doesn’t end there. We will not leave until you are completely comfortable with using your product and we are always available to answers any questions you may have.
We welcome your feedback and invite all of our customers, patients, nursing staff, and providers to complete an online survey so we may continually improve our service to you need. We work hard to have the best customer service in the Midwest.