Products & Supplies Questions

On this page you will find answers to questions about the products and supplies we carry.  Please read below to answer some general questions.  If you cannot find the answer to your question here please review our other Frequently Asked Questions, email us at or call us at 952-546-5334 or toll free at 1-800-736-8367.

Products and Supplies

What is Durable Medical Equipment?
Durable Medical Equipment (or DME) is equipment which meets all of the following requirements:

  • Can withstand repeated use
  • Is primarily and customarily used to serve a medical purpose.
  • Is generally not useful to a person in the absence of an illness or injury.
  • Is appropriate for use in the home.

Often a physician will prescribe special equipment for use by a beneficiary in his or her home.  The equipment may provide therapeutic benefits or enable the customer to perform certain tasks that she or he is unable to undertake due to certain medical conditions or illnesses.

What is included in the DME Category?
Some of the items included in the Durable Medical Equipment category are listed below, but not limited to just this list:

Can I clean my catheters?
No. Manufacturers do not recommend the cleaning of catheters.

Can I come in and buy a catheter?
Yes, we can sell invasive catheters based on the order of a physician through a detailed prescription. The order will specify the diameter and tip style. You can purchase catheters from us, out of pocket, if you have a detailed prescription.

We will need to keep a copy of the detailed prescription on file. Catheters come in individual, sterile packaging so we will sell you as many as you wish to purchase.

Will my insurance cover a lift chair?
Medicare and other insurance companies only allow for the lifting mechanism to be medically necessary. This means that if you get funding, only the lift mechanism of the chair will be covered with the remainder being your financial responsibility.

Can I order a lift mechanism and convert my existing recliner chair?
No. Lift chairs are specifically designed and built to work with the lift mechanism and a standard recliner chair will not fit.  A lift chair has a scissor mechanism which works with the lift actuator, a standard chair would not work with this mechanism.

Will my insurance cover a scooter?
Insurance companies need a doctors order or a prior authorization stating the scooter is medically necessary to be used primarily in the home to perform mobility related daily activities.  Coverage can vary from insurance company to insurance company, you will want to contact your insurance company directly for benefit coverage and to assist you in obtaining a prior authorization for the scooter.  Use of a scooter outside the home is not considered medically necessary and would not be covered.

The process to obtain a prior authorization includes a mobility specialist bringing a scooter into your home for a home evaluation.  During this evaluation we will document that your home is scooter accessible or what recommendations we have to make your home scooter accessible.  We will also document that you have the ability to operate a scooter through the main area of your home.

Can I purchase other urological supplies out of pocket?
Yes. We can sell some popular items such as collection bags and male external condom catheters. We can sell any non-invasive supplies without a detailed prescription.

Can you automatically send me my supplies each month?
Yes. We will need to approve the supplies you are sent each month with your insurance company. We will send you periodic reminders in your monthly supply to contact us if you no longer want to receive the shipment or have a change in what you are ordering. If you would like to make a change at any time, please call our customer service department at 952-546-5334 or toll free at 1-800-736-8367.

Do you sell used medical equipment and supplies?
No, we do not sell used medical equipment at this time.

Rental Equipment

Why do I have to rent this product, I thought my insurance company bought it?
Your insurance company makes the decision on who can purchase and who can rent equipment. Anodyne Inc does not make this decision and unfortunately we have no control over who can rent equipment. Please contact your insurance company to understand their policy and your insurance benefits for renting versus buying medical equipment.

What if I don’t want this equipment anymore and I don’t want to pay for it?
If you are renting the equipment, please contact our customer service department to arrange for Anodyne Inc to pick up your item.  All non-rental equipment can be returned if purchased in the last 30 days.  If you purchased the item over 30 days ago please contact our customer service department to determine if the equipment is returnable. this is determined on a case by case basis.  You will be responsible for all co-pay and unmet deducible amounts prior to the return of the equipment.

What is a “capped rental” item?
A capped rental category consist of any item which meets the following qualifications:

  • Not Customized
  • Not oxygen or oxygen related
  • Not routinely purchased
  • Not service intensive

The capped rental program enables beneficiaries to spreads their share of the rented item’s cost (co insurance or deductibles) over an extended period of time rather than paying in a lump sum. this also protects the beneficiary from making an incorrect purchase decision.

What are some examples of “capped rental” products?
Some examples of the capped rental items include, but are not limited to the following:

  • Continuous Positive Airway Pressure (CPAP) devices
  • External infusion pumps
  • Hospital Beds
  • Nebulizers
  • Air fluidized beds
  • Wheelchair’s